Job Description
Join a leading listed multinational in the leisure sector as a Guest Experience Executive, where you will be at the forefront of delivering worldâclass service within a vibrant casino environment. This role is ideal for a dynamic professional passionate about hospitality, guest relations, and creating memorable experiences that keep patrons coming back.
You will work closely with crossâfunctional teams to ensure every touchpointâfrom gaming floors to dining and entertainment venuesâexceeds guest expectations. Your expertise will drive service excellence, resolve guest concerns swiftly, and contribute to the overall brand reputation of one of Singaporeâs premier leisure destinations.
If you thrive in a fastâpaced, customerâcentric setting and are eager to grow your career within a globally recognised MNC, we invite you to apply and become part of a team that values innovation, integrity, and outstanding guest satisfaction.
Responsibilities
- Greet and assist guests across casino gaming areas, restaurants, bars, and entertainment zones to ensure a seamless experience.
- Handle guest inquiries, complaints, and feedback promptly, providing effective solutions that enhance satisfaction.
- Monitor service standards and implement improvements based on guest feedback and operational observations.
- Coordinate with security, operations, and hospitality teams to maintain a safe and welcoming environment.
- Assist in VIP guest handling, including personalized service, reservations, and special requests.
- Conduct regular floor walks to observe guest interactions and identify opportunities for service enhancement.
- Support training and mentoring of frontâline staff on best practices in guest engagement and conflict resolution.
- Prepare daily reports on guest satisfaction metrics, incident logs, and service performance for management review.
Qualifications
- Diploma or degree in Hospitality, Tourism, Business Administration, or a related field.
- Minimum 2â3 years of experience in guest relations, customer service, or hospitality within a casino, hotel, or leisure setting.
- Proven ability to handle highâvolume guest interactions with poise and professionalism.
- Strong communication and interpersonal skills, with fluency in English; additional languages are a plus.
- Excellent problemâsolving abilities and a customerâfirst mindset.
- Knowledge of casino operations, gaming regulations, and responsible gaming practices is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Proficiency in using CRM systems, MS Office, and basic data reporting tools.