Job Description
At Virgin Active, we believe fitness should be fun, vibrant, and inclusive. Weâre on the hunt for a Gym Attendant (Operations and Experience Assistant) who embodies our 'Virgin-ness' â someone with energy, a smile, and a genuine passion for helping others achieve their wellness goals.
As the face of our club, youâll welcome members, maintain a pristine and safe environment, and ensure every visit is exceptional. Youâll be the goâto person for equipment support, cleanliness standards, and operational excellence. This is more than a job â itâs a chance to inspire, connect, and grow in a dynamic, peopleâfirst culture.
If youâre fit, feisty, and ready to bring your personality to work every day, we want to hear from you. Join our family and help us make fitness an unforgettable experience.
Responsibilities
- Greet and welcome members with enthusiasm, creating a friendly and inclusive atmosphere from the moment they arrive.
- Maintain cleanliness and organisation of the gym floor, changing rooms, and common areas to Virgin Activeâs high standards.
- Assist members with equipment usage, provide basic exercise guidance, and ensure all equipment is safe and in working order.
- Monitor gym capacity and flow, managing access and helping members navigate the facility smoothly.
- Handle member inquiries, feedback, and requests with professionalism and a canâdo attitude.
- Support operational tasks such as inventory management, opening/closing procedures, and reporting maintenance issues.
- Collaborate with the wider team to deliver exceptional member experiences and contribute to a positive club culture.
Qualifications
- Passion for fitness, wellness, and delivering outstanding customer service.
- Energetic, approachable, and able to build rapport with people from all backgrounds.
- Excellent communication and problemâsolving skills.
- Ability to work flexible shifts, including weekends and public holidays.
- Previous experience in a gym, hospitality, or customerâfacing role is an advantage but not required.
- Physically fit and capable of lifting/moving equipment up to 20 kg.
- Commitment to maintaining a safe, clean, and welcoming environment.