Job Description
Are you a dedicated professional with a passion for excellence in service? Eternal Tsingshan is currently seeking a highly motivated Hospitality Staff to join our team in Morowali. In this role, you will be the face of our guest services, ensuring that every visitor experiences the highest standards of comfort, hospitality, and efficiency.
We are looking for an individual who thrives in a fast-paced environment and possesses a strong commitment to maintaining our corporate standards across both our restaurant and front desk operations. If you have a welcoming personality, a problem-solving mindset, and a background in hospitality, we invite you to build your career with a leading industrial player.
You will play a vital role in our corporate housing facilities, contributing to the well-being and satisfaction of our guests. We offer a professional work environment, competitive compensation, and the opportunity to grow within a dynamic company.
Responsibilities
- Manage front desk operations, including guest check-ins, check-outs, and inquiries with a high level of professionalism.
- Coordinate restaurant service, ensuring food quality and guest satisfaction meet corporate service standards.
- Maintain cleanliness and organization of all guest-facing areas to ensure a welcoming atmosphere.
- Handle guest requests, complaints, and feedback promptly and effectively to ensure service excellence.
- Oversee daily administrative tasks related to guest housing and facility management.
- Maintain clear and effective communication between guest services and other departments.
- Adhere strictly to all company safety, health, and operational protocols.
Qualifications
- Minimum High School Diploma (SMA/SMK) or equivalent; relevant degree in Hospitality or Tourism is a plus.
- Proven work experience in hospitality, front office, or food and beverage service.
- Strong interpersonal skills with a friendly and professional demeanor.
- Excellent communication skills in Indonesian; English proficiency is highly preferred.
- Ability to work in a shift-based system, including weekends and public holidays.
- Highly organized, detail-oriented, and able to multitask in a busy environment.
- Ability to work independently and as part of a team under minimum supervision.