Job Description
Join SotoGrande Hotel & Resort's dynamic leadership team as we redefine luxury hospitality in Metro Manila. We're seeking a passionate Hotel Operations Manager to orchestrate seamless guest experiences across all departments. In this pivotal role, you'll drive operational excellence while maintaining our commitment to Filipino warmth and international service standards. Our resort offers a collaborative environment where innovation meets tradition, providing you with the perfect platform to showcase your management expertise. If you thrive in fast-paced settings and possess a relentless focus on guest satisfaction, we invite you to become the heartbeat of our thriving hospitality ecosystem.
At SotoGrande Hotel & Resort, we invest in our people's growth through continuous learning programs and cross-departmental exposure. This position offers competitive compensation, comprehensive benefits, and opportunities to shape the future of luxury tourism in Quezon City. Join us in creating unforgettable moments for our discerning guests while building a rewarding career in one of the Philippines' premier hospitality destinations.
Responsibilities
- Oversee daily operations of front desk, housekeeping, food & beverage, and maintenance departments
- Develop and implement operational procedures to enhance guest satisfaction and service quality
- Manage departmental budgets, inventory control, and cost optimization initiatives
- Coordinate staff scheduling, training, and performance evaluations across all departments
- Ensure compliance with health, safety, and security regulations
- Resolve escalated guest complaints with prompt and effective solutions
- Collaborate with sales and marketing teams to maximize revenue opportunities
- Monitor industry trends and implement best practices for continuous improvement
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 5 years progressive experience in hotel operations with 2+ years in management
- Proven track record in team leadership and staff development
- Strong knowledge of PMS systems and hospitality technology platforms
- Exceptional problem-solving and decision-making abilities
- Fluent in English and Filipino with excellent communication skills
- Ability to work flexible hours including weekends and holidays
- Valid hospitality management certification preferred