Job Description
Join SotoGrande Hotel & Resort as a Housekeeping Supervisor and lead our dedicated housekeeping team in maintaining the highest standards of cleanliness, comfort, and guest satisfaction. Located in the vibrant city of Bacolod, Negros Occidental, our resort offers a rewarding work environment where your leadership skills will directly impact the guest experience and operational excellence.
In this role, you will oversee daily housekeeping operations, manage staff schedules, ensure compliance with health and safety regulations, and maintain inventory of cleaning supplies. You will also be responsible for training and mentoring team members, conducting room inspections, and addressing guest concerns promptly to uphold our reputation for hospitality excellence.
If you are passionate about hospitality, possess strong organizational abilities, and thrive in a supervisory position, we invite you to apply and become part of a team that values professionalism, teamwork, and continuous improvement.
Responsibilities
- Supervise and coordinate daily housekeeping staff activities and shift assignments.
- Ensure all guest rooms, public areas, and backāofāhouse spaces meet established cleanliness and presentation standards.
- Manage inventory of linens, cleaning supplies, and equipment; place orders as needed.
- Conduct regular inspections and quality audits to identify areas for improvement.
- Handle guest complaints and special requests related to housekeeping services promptly and professionally.
- Train, mentor, and evaluate housekeeping associates, fostering a culture of teamwork and continuous learning.
- Collaborate with front desk, maintenance, and other departments to ensure seamless hotel operations.
- Maintain compliance with health, safety, and sanitation regulations, including proper use of chemicals.
Qualifications
- High school diploma or equivalent; a degree or certification in Hospitality Management is a plus.
- Minimum of 2 years of supervisory experience in housekeeping or a related hospitality role.
- Strong knowledge of cleaning techniques, chemicals, and equipment.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Detailāoriented with excellent organizational and timeāmanagement abilities.
- Knowledge of local health and safety regulations and hotel operational standards.
- Proficiency in basic computer applications for scheduling and reporting.