Job Description
Join Erajaya's dynamic IT team as an IT Application Support Supervisor and lead the backbone of our digital infrastructure. You'll be instrumental in implementing, configuring, and maintaining mission-critical systems including SAP, Odoo, and POS solutions across our head office and branch network. This role offers the opportunity to drive operational excellence by ensuring system reliability, optimizing performance, and leading a team of technical specialists. If you're passionate about solving complex technical challenges and empowering teams through technology, this position provides a platform to make significant impact while advancing your career in a leading Indonesian retail technology environment.
Responsibilities
- Oversee installation, configuration, and testing of SAP applications across head office and branch locations
- Monitor and maintain performance of SAP, Odoo, and POS systems to ensure operational continuity
- Lead and mentor IT support specialists in troubleshooting and resolving technical issues
- Develop and implement system security protocols and disaster recovery procedures
- Coordinate with vendors and stakeholders for system upgrades and integration projects
- Document technical processes, procedures, and knowledge base articles
- Analyze system metrics and recommend optimization strategies
- Manage IT support tickets with priority-based resolution approach
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3-5 years experience in IT application support with 1+ years supervisory experience
- Expert knowledge of SAP, Odoo, and POS system architectures
- Strong leadership skills with proven team management capabilities
- Certification in SAP administration or ITIL preferred
- Advanced troubleshooting skills for enterprise-level applications
- Fluency in Bahasa Indonesia and English (written and spoken)
- Experience with IT infrastructure monitoring tools (e.g., Nagios, Zabbix)