Job Description
Are you passionate about technology and ready to launch your career in the exciting world of IT? J&T Cargo, a rapidly growing leader in the logistics and transportation industry, is seeking a motivated and talented IT Support professional to join our dynamic team in Denpasar, Bali. This is a fantastic entry-level opportunity for individuals eager to learn, develop their technical skills, and make a real impact within a supportive and fast-paced environment.
In this role, you will serve as the first point of contact for all technical issues within our local office. You will be instrumental in ensuring our staff have the reliable and efficient technology they need to perform their duties. From troubleshooting hardware and software problems to maintaining our network infrastructure and managing user access, you will gain hands-on experience with a wide variety of critical IT systems and processes.
We are looking for a candidate who possesses not only a strong technical aptitude but also a genuine enthusiasm for problem-solving and customer service. You should be a proactive learner, able to adapt quickly to new technologies. As an IT Support member, you will collaborate closely with other departments and report directly to the IT team, providing you with excellent mentorship and growth opportunities.
If you are a fresh graduate or have limited work experience but possess the required knowledge and a burning desire to build a career in technology, we want to meet you. J&T Cargo offers a competitive salary and a platform for continuous professional development. Take the next step in your career journey and become a part of our success story. Apply now for the IT Support position and let your career take off with J&T Cargo in Denpasar!
Responsibilities
- Provide first-level technical support to end-users for hardware, software, and network issues via phone, email, and in person.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Monitor and maintain the local network infrastructure, including routers, switches, and Wi-Fi access points.
- Manage user accounts, permissions, and access rights in Active Directory and other systems.
- Document IT procedures, troubleshooting guides, and maintain an accurate inventory of all IT assets.
- Coordinate with external vendors for hardware repairs, warranty claims, and procurement of new equipment.
- Support the implementation of IT projects, including system upgrades and migrations.
Qualifications
- Diploma (D3) or Bachelor's degree (S1) in Information Technology, Computer Science, or a related field.
- 0–1 year of experience in IT support or a related technical role (fresh graduates are highly encouraged to apply).
- Solid understanding of Windows OS, Microsoft Office 365, and common productivity tools.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving, analytical, and communication skills.
- Ability to work independently as well as collaboratively in a team environment.
- Willingness to learn new technologies and adapt to changing requirements.
- Must be located in or willing to relocate to Denpasar, Bali.