Job Description
Sekolah Pelita Harapan is a leading educational institution dedicated to nurturing students who excel academically, live with integrity, and serve their communities. As an IT Support professional, you will be a key enabler of a safe, reliable, and engaging learning environment by ensuring the technology that powers daily instruction is available, secure, and easy to use. You will troubleshoot hardware and software, support classroom technologies, and help teachers and students get the most from digital tools.
This role demands strong customer service, technical know-how, and the ability to translate complex concepts into clear instructions for non-technical users. You will manage device provisioning, software updates, account access, and network connectivity across classrooms, labs, and staff offices. You will work closely with the IT team to implement best practices in security, data privacy, and asset management.
We offer opportunities for professional growth, hands-on training, and a collaborative culture that values initiative and teamwork. If you are passionate about education technology and want to contribute to a mission driven by student success, apply today. You will be part of a supportive environment that prioritizes learning, innovation, and service to our school community.
Responsibilities
- Provide frontline IT support to students, teachers, and staff via in person, email, and ticketing system.
- Install, configure, and maintain computers, printers, projectors, and classroom devices; ensure devices are up to date.
- Manage user accounts and access rights, reset passwords, and support Google Workspace or Microsoft 365 and other school software.
- Troubleshoot Windows operating systems, office productivity software, network connectivity, and peripheral devices; escalate as needed.
- Document issues, track tickets, and ensure timely resolution; monitor service levels and report recurring problems.
- Maintain IT asset inventory, manage warranties, coordinate with vendors, and assist with device lifecycle management.
- Support events and classrooms during lessons or school functions by configuring equipment and ensuring reliable connectivity.
- Adhere to cybersecurity best practices, data privacy policies, and back-up procedures to protect student and staff information.
Qualifications
- Diploma or degree in information technology, computer science, or a related field; or equivalent hands-on experience.
- 1-3 years of IT support experience, preferably in an educational environment.
- Strong knowledge of Windows operating systems and common productivity software; familiarity with Google Workspace or Microsoft 365.
- Basic networking knowledge, printers, and audiovisual equipment; ability to troubleshoot hardware issues.
- Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
- Proactive, detail-oriented, and able to manage multiple tasks while maintaining accuracy under pressure; willingness to work on-site at the school and support after-hours events if required.
- Commitment to data privacy, confidentiality, and a positive, collaborative attitude.
- Fluency in Indonesian; English proficiency is a plus.