Job Description
Are you a tech-savvy professional with a passion for problem-solving? Bimasakti Multi Sinergi is seeking a highly motivated and reliable IT Support Specialist to join our dynamic team in Yogyakarta. In this role, you will be the backbone of our daily operations, ensuring that our end-users have the technical tools they need to succeed and that our critical services maintain high availability.
We are looking for someone who excels in a fast-paced environment and possesses a strong analytical mindset. You will be responsible for troubleshooting hardware and software issues, providing technical guidance to staff, and actively participating in system maintenance to minimize downtime. If you are eager to grow your IT career within a forward-thinking company, we want to hear from you!
Responsibilities
- Provide first-level technical support for end-users, addressing hardware, software, and network-related issues promptly.
- Monitor internal IT systems and service infrastructure to ensure 24/7 availability and optimal performance.
- Perform regular maintenance, updates, and troubleshooting on workstations, printers, and peripheral devices.
- Assist in the installation, configuration, and deployment of new software and hardware solutions.
- Document technical issues and resolutions in the ticketing system to build a comprehensive knowledge base.
- Collaborate with the infrastructure team to implement system upgrades and security patches.
- Proactively identify potential technical bottlenecks and suggest improvements to enhance operational efficiency.
Qualifications
- Diploma (D3) or Bachelor's (S1) degree in Information Technology, Computer Science, or a related field.
- Minimum 1 year of experience in IT Support, Helpdesk, or Technical Support roles.
- Strong understanding of Windows/Linux/macOS operating systems and common office productivity software.
- Solid foundation in network troubleshooting (LAN/WAN, DNS, DHCP, VPN).
- Excellent communication and interpersonal skills, with a patient and service-oriented attitude.
- Ability to work independently and as part of a team to meet service-level agreements (SLAs).
- Familiarity with remote support tools and ticketing systems is a significant advantage.