Job Description
Are you a seasoned hospitality professional looking to pivot into the fast-growing healthcare sector? Superb Clinic is seeking a dynamic Hospitality Manager to lead our clinic operations in Jakarta Selatan. We believe that patient care extends beyond medical treatmentāit begins with the environment, the service, and the overall experience.
In this role, you will be the bridge between clinical operations and client satisfaction. You will be responsible for setting the standard for our clinic's atmosphere, ensuring that every patient interaction reflects our commitment to excellence. If you are passionate about service design, team leadership, and process optimization, we want to hear from you.
Superb Clinic offers a collaborative work environment where your innovative ideas to enhance patient journey are highly valued. We provide competitive compensation, comprehensive benefits, and clear pathways for career advancement within our growing network.
Responsibilities
- Lead and supervise front-desk and support staff to ensure seamless clinical operations and high-quality service delivery.
- Design and implement patient experience protocols to ensure a welcoming, efficient, and comfortable clinic environment.
- Manage clinic facilities to maintain aesthetic standards, cleanliness, and functional excellence.
- Act as the primary point of escalation for patient feedback, resolving issues with empathy and professionalism.
- Coordinate with medical staff to streamline patient flow and reduce wait times.
- Monitor and report on key service metrics, identifying areas for improvement in operational efficiency.
- Conduct regular training sessions for staff to ensure consistent adherence to hospitality and service excellence standards.
Qualifications
- Bachelorās degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in high-end hospitality, hotel management, or premium customer service roles.
- Proven track record in managing teams and enhancing operational workflows.
- Strong interpersonal skills with a patient-centric mindset and ability to communicate effectively in English and Bahasa Indonesia.
- Proficiency in CRM software and clinic management systems is a distinct advantage.
- Exceptional problem-solving abilities and the capability to remain calm under pressure in a fast-paced environment.
- A commitment to maintaining the highest standards of ethics, confidentiality, and professional appearance.