Job Description
We are currently seeking a meticulous and highly organized Officer for Partnership Operation Support to join the Office of Chief Growth. In this pivotal role, you will act as the backbone of our partnership ecosystem, ensuring seamless communication and operational excellence between our strategic partners and internal stakeholders.
The successful candidate will be responsible for streamlining operational workflows, maintaining data integrity, and facilitating growth initiatives. If you are a proactive professional with a keen eye for detail and a passion for optimizing business processes, we invite you to contribute to our dynamic team in Jakarta.
Responsibilities
- Manage day-to-day operational support for strategic partnership accounts to ensure service level agreement (SLA) compliance.
- Coordinate with cross-functional teams to resolve partner-related issues and inquiries promptly.
- Maintain and update partnership databases and tracking systems to ensure data accuracy and real-time reporting.
- Assist the Chief Growth Office in preparing performance reports and insights for partnership reviews.
- Document operational processes and identify opportunities for continuous improvement to enhance productivity.
- Support the onboarding process for new partners, ensuring they have the necessary resources and information.
- Monitor partner performance metrics and provide actionable insights to management.
Qualifications
- Bachelor’s degree in Business Administration, Communications, Management, or a related field.
- Minimum 1-2 years of experience in operations, administration, or partnership management.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and collaboration tools (e.g., Slack, Trello, or Jira).
- Strong analytical mindset with the ability to interpret data and communicate findings clearly.
- Excellent verbal and written communication skills in both Indonesian and English.
- Highly organized, capable of multitasking in a fast-paced environment with minimal supervision.
- Proven ability to build and maintain professional relationships with internal and external stakeholders.