Job Description
Join Daily Company as an Operations Manager in Jakarta. This contract position is ideal for a hands-on leader who can balance operations excellence with guest satisfaction. You will oversee daily activities across our hospitality outlets, ensure product and service quality, manage costs, and lead a team to achieve sales targets. The role requires a strategic mindset, strong people leadership, and a passion for delivering memorable guest experiences.
In this role you will implement robust standard operating procedures, optimize procurement and inventory, and maintain rigorous quality standards. You will monitor key performance indicators, identify opportunities for efficiency, and drive continuous improvement across all operations. Collaboration with sales, marketing, and guest services will be essential to maximize revenue and guest loyalty while maintaining excellent cost control.
Daily Company offers a structured contract with competitive compensation, opportunities for extension, and a collaborative work environment that values initiative and professional growth. If you are ready to lead a dynamic operations team in Jakarta and contribute to our reputation for service excellence, apply today.
Responsibilities
- Oversee daily operations across all hospitality outlets to ensure consistent service delivery and product quality.
- Lead, coach, and develop operations staff to meet performance targets and uphold standards.
- Monitor and control operating costs, inventory, procurement, and vendor relationships to optimize efficiency.
- Implement and enforce SOPs, safety, hygiene, and quality assurance programs in line with regulatory requirements.
- Collaborate with sales, marketing, and guest services to drive revenue and guest satisfaction.
- Prepare operational reports and KPIs, and present insights to senior leadership for continuous improvement.
- Schedule staffing, manage capacity, and optimize processes to support peak service periods.
Qualifications
- Bachelor's degree in Hospitality, Business Administration, or a related field.
- Proven experience as an Operations Manager or similar role in hospitality/service industries.
- Strong leadership, communication, and problem-solving skills.
- Experience with budgeting, cost control, procurement, and vendor management.
- Ability to develop and implement SOPs, analyze data, and drive continuous improvement.
- Fluent in Indonesian; working knowledge of English is a plus; comfortable working in a multicultural environment.