Job Description
We are seeking a detail-oriented and guest-focused Reservation Administrator to join our team in Denpasar, Bali. As the first point of contact for our guests, you will play a pivotal role in ensuring a seamless booking experience and maintaining high standards of service excellence.
In this position, you will be responsible for managing booking inquiries, coordinating with various departments, and ensuring that all guest data is handled with precision. The ideal candidate thrives in a fast-paced environment and possesses strong communication skills to handle guest requests professionally. If you are passionate about the hospitality industry and enjoy creating positive guest experiences, we invite you to apply.
Responsibilities
- Manage and process incoming reservation inquiries via email, phone, and online platforms efficiently.
- Maintain accurate guest databases and reservation logs to ensure zero booking errors.
- Coordinate with the operations team to ensure special guest requests and room requirements are met.
- Provide timely and professional responses to guest inquiries regarding rates, availability, and property amenities.
- Monitor and update availability calendars across various booking channels to maximize occupancy.
- Handle booking modifications, cancellations, and guest feedback with a resolution-oriented mindset.
- Assist in the preparation of daily arrival reports and provide handover notes for the front-of-house team.
Qualifications
- Minimum of 1-2 years of experience in a reservation, front office, or administrative role within the hospitality sector.
- Strong proficiency in Microsoft Office Suite (Excel, Word) and basic Property Management Systems (PMS).
- Excellent command of spoken and written English and Indonesian.
- Exceptional organizational skills with a keen eye for detail.
- Ability to work independently as well as collaboratively in a team environment.
- A proactive attitude with the ability to manage multiple tasks under pressure.
- A hospitality-oriented mindset with a commitment to providing excellent service.