Job Description
Are you a hospitality professional with a passion for excellence and a knack for leadership? Zirconia Inc is looking for an energetic and detail-oriented Restaurant Supervisor to join our high-end dining team in the heart of Makati City. In this role, you will be the heartbeat of our dining operations, ensuring that every guest receives a world-class experience while mentoring our front-of-house staff to reach their full potential.
We pride ourselves on maintaining the highest standards of service in a vibrant and fast-paced environment. The ideal candidate is someone who thrives under pressure, possesses a sharp eye for detail, and is committed to fostering a culture of teamwork and exceptional hospitality. Join us and take the next step in your career with a company that values growth, professional development, and excellence in the hospitality sector.
Responsibilities
- Oversee daily floor operations to ensure seamless dining experiences and high service standards.
- Lead, train, and mentor front-of-house staff to provide consistent and personalized guest service.
- Manage opening and closing duties, including cash handling, inventory logs, and staff scheduling.
- Handle guest inquiries, feedback, and complaints professionally to ensure customer satisfaction.
- Monitor food quality, presentation, and hygiene standards in compliance with company health protocols.
- Collaborate with the kitchen management team to ensure synchronized service delivery.
- Drive upsell initiatives and promote menu items to enhance overall restaurant revenue.
Qualifications
- Minimum of 2-3 years of experience in a supervisory or team lead role within a fine-dining or upscale restaurant setting.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Exceptional verbal and written communication skills.
- Proficiency in Point of Sale (POS) systems and basic restaurant administrative software.
- Solid understanding of food safety, sanitation regulations, and customer service principles.
- Flexible availability, including the ability to work nights, weekends, and holidays as required.
- Professional demeanor with a proactive and solution-oriented mindset.