Job Description
Join Optik Melawai as a Retail Operations Division Head and lead our optical retail division to excellence. This pivotal role demands strategic oversight of multi-location retail operations, driving sales growth while maintaining superior customer experiences. You'll spearhead initiatives to optimize inventory management, enhance operational efficiency, and implement industry-leading retail practices. As a key decision-maker, you'll collaborate with cross-functional teams to develop innovative retail strategies that align with our brand's vision for premium eyecare services. This leadership position offers the opportunity to shape the future of optical retail in Jakarta while fostering a culture of performance and customer-centricity.
Responsibilities
- Develop and execute comprehensive retail operational strategies across all store locations
- Oversee inventory management, supply chain logistics, and vendor relationships
- Lead performance analytics to identify growth opportunities and KPI optimization
- Implement standardized operating procedures for consistent customer service excellence
- Manage and mentor retail managers to develop high-performing teams
- Coordinate with merchandising teams to ensure product availability and visual merchandising standards
- Monitor competitor activities and market trends to inform strategic decisions
Qualifications
- Bachelor's degree in Business, Retail Management, or related field (Master's preferred)
- Minimum 8 years retail operations experience with 3+ years in leadership
- Proven track record in P&L management and sales growth optimization
- Expertise in inventory control systems and retail analytics platforms
- Strong strategic planning and change management capabilities
- Exceptional communication skills with ability to lead cross-functional teams
- Proficiency in retail management software (SAP, Oracle Retail) and MS Office Suite