Job Description
Join Ruma Home as a Retail Supervisor and become the driving force behind exceptional customer experiences at Great Eastern Mall. This dynamic role offers the perfect opportunity to lead a passionate team while shaping the future of retail in Kuala Lumpur. You'll be at the forefront of creating memorable shopping journeys, driving sales growth, and developing your leadership skills in a thriving retail environment. With competitive compensation and clear pathways for career advancement, this position is ideal for motivated individuals who thrive in fast-paced settings and are passionate about retail excellence. Ruma Home values innovation, teamwork, and customer-centric approaches, making it the ideal platform for retail professionals looking to make their mark.
Responsibilities
- Lead and motivate retail team to achieve sales targets and performance KPIs
- Ensure exceptional customer service standards across all customer touchpoints
- Manage daily store operations including inventory control and visual merchandising
- Train and develop staff on product knowledge, sales techniques, and company policies
- Monitor sales performance and implement strategies to drive revenue growth
- Handle customer inquiries, resolve complaints, and maintain positive relationships
- Coordinate with suppliers and manage stock replenishment processes
Qualifications
- Minimum 2 years of retail supervisory or team leadership experience
- Strong interpersonal and communication skills with ability to lead diverse teams
- Proven track record in meeting sales targets and driving customer satisfaction
- Proficiency in retail management systems and point-of-sale operations
- Ability to work flexible hours including weekends and public holidays
- Basic financial literacy with experience in inventory and budget management
- High school diploma or equivalent; retail management certification preferred