Job Description
Are you a passionate gamer with a flair for community building and digital strategy? PT. FIRECAT TEKNOLOGI DIGITAL KREATIF is a fast-growing leader in the gaming ecosystem, providing premium top-up services, professional live streaming platforms, and specialized gaming support. We are looking for a Senior Community & Social Media Operations specialist to take our digital presence to the next level.
In this role, you will be the bridge between our brand and the vibrant gaming community. You will be responsible for orchestrating our social media roadmap, driving engagement across multiple channels, and ensuring that our community remains the heartbeat of our platform. If you thrive in high-paced environments and have a deep understanding of gaming trends and platform algorithms, we want to hear from you.
Responsibilities
- Develop and execute comprehensive social media strategies to increase brand awareness and engagement.
- Lead community moderation efforts to foster a positive, inclusive, and active environment for gamers.
- Create and curate high-quality, platform-specific content tailored to gaming trends and audience interests.
- Analyze social media performance metrics to optimize campaigns and report growth insights to stakeholders.
- Collaborate with the live streaming team to promote events, creators, and new service launches.
- Manage crisis communication and address community feedback in real-time to maintain brand reputation.
- Coordinate with influencer partners to drive user acquisition through strategic social collaborations.
Qualifications
- Minimum 3-5 years of experience in social media management or community operations, preferably within the gaming or digital entertainment industry.
- Deep knowledge of social media platforms (TikTok, Instagram, Discord, YouTube, X).
- Proven track record in managing online communities and facilitating user engagement.
- Strong analytical skills with the ability to interpret data and convert insights into actionable strategies.
- Exceptional written and verbal communication skills in both Indonesian and English.
- Strong understanding of gaming culture, top-up ecosystems, and live streaming dynamics.
- Ability to work independently and manage multiple projects in a fast-paced, startup-like environment.