Job Description
National Gallery Singapore is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art. Situated in the heart of the Civic District, the Gallery is a top destination for art, culture, and heritage.
We are seeking a dynamic and dedicated Senior Executive (Volunteer Management) to play a pivotal role in the delivery and sustainability of the Gallery's flagship volunteer programme.
In this critical role, you will be the driving force behind our volunteer recruitment, training, engagement, and retention strategies. Your passion for people and exceptional organizational skills will be crucial in fostering a vibrant and inclusive volunteer community. You will manage the end-to-end volunteer lifecycle, from attracting diverse talents to curating enriching development programmes and recognizing their invaluable contributions.
You will collaborate closely with various departments to ensure our volunteers are effectively deployed and deeply valued, directly enhancing the visitor experience and supporting the Gallery's mission. This is a unique opportunity to make a significant impact in a world-class institution and contribute to the cultural vibrancy of Singapore.
Responsibilities
- Develop and implement comprehensive volunteer recruitment strategies to attract a diverse pool of candidates aligned with the Gallery's needs.
- Manage the end-to-end volunteer lifecycle, including onboarding, training, scheduling, and offboarding processes.
- Design and facilitate engaging training modules and orientation programmes to equip volunteers with product knowledge and service excellence standards.
- Coordinate volunteer deployment across various Gallery functions, ensuring optimal coverage for exhibitions, public programmes, and visitor services.
- Plan and execute volunteer recognition initiatives, appreciation events, and team-building activities to foster a strong sense of community and belonging.
- Maintain accurate volunteer records and databases, tracking hours, skills, and performance for reporting and development purposes.
- Act as the primary point of contact for volunteer inquiries, feedback, and conflict resolution, ensuring a positive and supportive experience.
- Collaborate with internal stakeholders to identify new volunteer opportunities and advocate for the integration of volunteers into key projects.
Qualifications
- Degree in Human Resources, Business Administration, Arts Management, Communications, or a related field.
- Minimum 3 to 5 years of relevant experience in volunteer management, community engagement, or people development, preferably within the arts, heritage, or non-profit sectors.
- Strong project management and organizational skills with the ability to multitask in a dynamic environment.
- Excellent interpersonal and communication skills, with proficiency in public speaking and presentation.
- Demonstrated passion for the arts, culture, and community service.
- Proficient in Microsoft Office Suite and experience using CRM or volunteer management databases.
- A team player with a proactive, problem-solving attitude and a high level of emotional intelligence.
- Ability to work on weekends and public holidays when required for Gallery events and programmes.