Job Description
Are you a hospitality professional with a passion for creating exceptional guest experiences? We are seeking a dynamic and friendly Server / Receptionist to join our team in San Juan City. In this dual-role position, you will be the face of our establishment, ensuring that every guest receives a warm welcome and professional service from the moment they arrive until they depart.
The ideal candidate is a multi-tasker who thrives in a fast-paced environment and possesses a genuine desire to assist others. Whether you are managing the front desk or assisting guests in the dining area, your focus will be on maintaining high standards of service and contributing to a positive, welcoming atmosphere for all our patrons.
Responsibilities
- Warmly greet and welcome all guests as they enter the premises, providing professional check-in or seating services.
- Manage guest inquiries via phone and in-person, ensuring clear communication and accurate information.
- Serve food and beverages promptly, maintaining a clean and organized service area at all times.
- Handle transactions accurately using the point-of-sale (POS) system.
- Coordinate with kitchen and service staff to ensure seamless operations and high service standards.
- Maintain a pristine front-of-house area, including the reception lobby and dining tables.
- Address guest concerns or feedback immediately to ensure 100% customer satisfaction.
Qualifications
- At least 1 year of experience in a customer service, receptionist, or server role within the hospitality industry.
- Excellent verbal communication skills in English and Tagalog.
- Proven ability to multi-task and manage time effectively in a busy environment.
- A friendly, professional demeanor with a strong customer-centric mindset.
- High school diploma or equivalent qualification required; hospitality certification is a plus.
- Basic computer literacy for reception tasks and POS system management.
- Flexibility to work shifts, including weekends and holidays.