Job Description
China Bank is seeking a dynamic and results‑driven Service Manager to lead the branch operations in San Jose del Monte City, Bulacan. In this pivotal role, you will oversee daily branch activities, ensure compliance with banking policies, and drive exceptional customer service experiences. You will partner with a talented team to achieve operational excellence, meet financial targets, and foster a culture of continuous improvement. If you are passionate about banking operations, leadership, and delivering superior service, this opportunity offers a rewarding career path within one of the Philippines’ most trusted financial institutions.
Responsibilities
- Supervise and oversee the daily operations of the branch to ensure smooth and efficient service delivery.
- Implement and monitor adherence to bank policies, procedures, and regulatory requirements.
- Lead, coach, and develop branch staff to enhance performance and customer satisfaction.
- Analyze branch performance metrics and initiate corrective actions to meet sales and service targets.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Coordinate with other departments (credit, operations, compliance) to streamline processes and improve cross‑functional collaboration.
- Prepare and present regular reports on branch performance, risks, and opportunities to senior management.
- Drive initiatives for process improvement, cost optimization, and digital banking adoption.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Banking, or a related field.
- Minimum of 3‑5 years of experience in branch operations or retail banking, with at least 2 years in a supervisory role.
- Strong knowledge of banking products, services, and regulatory environment in the Philippines.
- Proven leadership abilities with experience in team building, performance management, and staff development.
- Excellent interpersonal and communication skills, capable of interacting effectively with customers and stakeholders.
- Analytical mindset with proficiency in interpreting financial data and operational metrics.
- Ability to work under pressure, prioritize tasks, and make sound decisions in a fast‑paced environment.
- Proficiency in banking software and MS Office applications.