Job Description
We are seeking a highly motivated and experienced Spa Operations Manager to lead our spa operations in Penang. This is an exciting opportunity to join a dynamic team dedicated to delivering exceptional wellness experiences and maintaining the highest standards of customer satisfaction.
As the Spa Operations Manager, you will be responsible for overseeing the daily operations of the spa, ensuring smooth workflow, excellent customer experience, and consistent service quality. You will play a key role in managing staff, optimizing processes, and driving business growth in a competitive wellness industry.
The ideal candidate will have a passion for wellness, strong leadership abilities, and a proven track record in spa or hospitality management. If you thrive in a fast-paced environment and are committed to creating memorable experiences for clients, we want to hear from you.
Responsibilities
- Oversee daily spa operations including scheduling, inventory management, and facility maintenance
- Ensure consistent delivery of high-quality spa services and treatments
- Monitor customer satisfaction and address guest concerns promptly and professionally
- Manage and train spa staff to maintain service excellence standards
- Develop and implement operational policies and procedures
- Optimize workflow efficiency to maximize productivity and revenue
- Handle administrative tasks including reporting, budgeting, and payroll
- Maintain health, safety, and hygiene standards in compliance with regulations
Qualifications
- Minimum 2 years of experience in spa, wellness, or hospitality management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of spa treatments, products, and industry best practices
- Ability to handle multiple priorities in a fast-paced environment
- Customer-focused mindset with a passion for service excellence
- Diploma or degree in Hospitality, Tourism, or related field is advantageous
- Fluent in English; proficiency in Malay or Mandarin is a plus