Job Description
Are you a passionate and results-driven retail leader ready to take on a pivotal role? Mamita's Lasagna, a beloved name known for delightful culinary experiences, is seeking an exceptional Store Supervisor to lead our team in Sacred Heart, Metro Manila.
As the Store Supervisor, you will be the heart of our store's success, fully accountable for its daily performance, profitability, and the unwavering execution of our high standards. This isn't just a job; it's an opportunity to shape the customer experience, empower a team, and drive sales growth in a dynamic food retail environment.
You will play a crucial role in ensuring operational excellence, from managing inventory and maintaining pristine store conditions to fostering a positive and productive work atmosphere. We're looking for someone who can inspire, train, and motivate our staff to deliver outstanding customer service and contribute to Mamita's Lasagna's continued success. If you thrive in a fast-paced environment, possess strong leadership capabilities, and are committed to achieving targets while maintaining the highest quality standards, we invite you to join our growing family.
Be a part of a company that values dedication, teamwork, and a love for great food. Elevate your career with Mamita's Lasagna!
Responsibilities
- Oversee and manage all daily store operations, ensuring smooth workflow and adherence to company policies and procedures.
- Lead, train, coach, and motivate store staff to achieve sales targets, operational excellence, and exceptional customer service.
- Monitor and analyze sales performance, implementing strategies to maximize revenue and profitability.
- Manage inventory levels, conduct regular stock counts, and ensure proper product handling to minimize waste and optimize freshness.
- Maintain high standards of store cleanliness, merchandising, and presentation to create an inviting customer environment.
- Handle customer inquiries, feedback, and complaints professionally and efficiently to ensure satisfaction.
- Prepare daily and weekly reports on store performance, sales, and operational metrics for management review.
- Ensure compliance with all health and safety regulations, as well as food handling and hygiene standards.
Qualifications
- Proven experience (2+ years) in a supervisory or leadership role within the retail, food service, or hospitality industry.
- Strong understanding of store operations, inventory management, and sales performance metrics.
- Excellent leadership and team management skills with a track record of motivating and developing staff.
- Exceptional customer service abilities and a passion for creating positive customer experiences.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
- Proficiency in using Point-of-Sale (POS) systems and basic computer applications.
- A proactive attitude, strong work ethic, and ability to thrive in a fast-paced environment.