Job Description
Join our dynamic team as an F&B Outlet Supervisor where you'll drive operational excellence and customer satisfaction. This pivotal role involves overseeing daily outlet operations to ensure seamless service delivery while maintaining strict compliance with Standard Operating Procedures (SOPs). You'll implement robust quality control measures to uphold our brand standards, optimize cost efficiency through strategic resource management, and maintain accurate inventory systems. As a team leader, you'll mentor staff to deliver exceptional hospitality experiences while proactively addressing service gaps. This position requires a proactive approach to problem-solving and a commitment to fostering a high-performance culture in a fast-paced hospitality environment.
Responsibilities
- Supervise daily outlet operations ensuring SOP compliance and service standards
- Implement quality control measures for food preparation and customer experience
- Monitor operational costs and inventory accuracy to maximize profitability
- Lead, train, and motivate team members to achieve performance targets
- Conduct regular staff meetings and performance evaluations
- Resolve customer concerns and maintain service excellence
- Coordinate with suppliers and manage stock ordering processes
- Ensure compliance with health and safety regulations
Qualifications
- Minimum 2 years of supervisory experience in F&B or hospitality
- Strong knowledge of food safety protocols and operational standards
- Excellent leadership and conflict resolution abilities
- Proficiency in inventory management systems
- Ability to work under pressure during peak hours
- High school diploma or equivalent; hospitality certification preferred
- Basic financial acumen for cost control analysis
- Fluency in Bahasa Indonesia and English communication skills