Job Description
Join Panca Amara Utama as a Travel Desk Supervisor and lead our employee travel operations across multiple locations. In this pivotal role, you will be responsible for coordinating all aspects of corporate travel, ensuring our team members travel comfortably, cost-effectively, and in full compliance with company policies.
You will collaborate closely with internal departments to understand travel requirements, negotiate with vendors for optimal rates, and implement travel guidelines that balance employee satisfaction with budgetary constraints. Your expertise will be instrumental in streamlining booking processes, managing travel itineraries, and providing exceptional support to travelers.
This is an excellent opportunity for a travel professional who thrives in a dynamic environment and wants to contribute to operational excellence while working with a reputable company in the hospitality and tourism sector.
Responsibilities
- Coordinate and manage all employee travel needs including flights, accommodations, ground transportation, and visa arrangements
- Develop and enforce travel policies to ensure cost efficiency, compliance, and employee comfort across all locations
- Negotiate contracts and rates with airlines, hotels, travel agencies, and other service providers
- Monitor travel budgets, analyze spending patterns, and implement cost-saving initiatives
- Provide travel support and guidance to employees, resolving issues and answering inquiries promptly
- Generate travel reports, statistics, and recommendations for management review
- Collaborate with HR and finance departments on travel-related matters and policy updates
- Stay updated on industry trends, travel technology solutions, and best practices
Qualifications
- Bachelor's degree in Tourism, Hospitality Management, Business Administration, or related field
- Minimum 3-5 years of experience in corporate travel management, travel agency, or hotel operations
- Strong knowledge of travel booking systems, GDS (Amadeus, Sabre, or equivalent), and online travel tools
- Excellent interpersonal and communication skills with ability to interact at all organizational levels
- Proven ability to manage multiple priorities, meet deadlines, and work under pressure
- Detail-oriented with strong analytical and problem-solving capabilities
- Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
- Fluency in English is preferred; Indonesian native proficiency required