Job Description
Join Gojek as Zone General Manager for Samarinda, leading a high-impact zone team to drive growth, profitability, and customer experience. You will own zone strategy, execution, and performance across marketing, operations, and partner engagement. This role demands a hands-on leader who can translate regional insights into scalable actions, align with global standards, and coach a diverse team to outperform benchmarks. You will set ambitious goals, shape the zone's operating rhythm, and ensure data-driven decisions guide every initiative. Your leadership will empower merchants, riders, and customers, creating a cohesive ecosystem that delivers reliable, safe, and delightful services every day.
As Zone General Manager, you will orchestrate cross-functional initiatives that boost merchant presence, rider efficiency, and user adoption while ensuring sustainable, compliant operations. You will partner with Product, Data, and Ops to design and execute programs, monitor key performance indicators, and continuously optimize the customer journey from discovery to delivery. A deep focus on cost discipline, risk management, and quality standards will be essential as you scale the zone’s capabilities. You will also champion talent development, scalability, and a culture of ownership, empowering your team to take bold bets and learn from results.
Gojek offers a dynamic career path within a fast-growing technology platform and a chance to shape the market in East Kalimantan. If you are a strategic, data-driven leader with a passion for people, partnerships, and performance, this is your opportunity to make a lasting impact in Samarinda and beyond. Join us to redefine on-demand services in Indonesia.
Responsibilities
- Lead the Zone General Management for Samarinda, owning strategy, operations, and P&L performance.
- Drive revenue growth, market share, and customer engagement through integrated marketing, partnerships, and merchant programs.
- Align regional activities with Gojek's standards while adapting to local market needs and regulatory requirements.
- Build, mentor, and manage a high-performing team across marketing, operations, and customer success.
- Collaborate with Product, Data, and Ops to design and execute programs, track KPIs, and optimize the customer journey.
- Ensure exceptional customer experience, safety, and compliance across all zones and touchpoints.
- Optimize budget, resources, and cost efficiency while maintaining quality and service levels.
- Foster strong merchant and driver partnerships, negotiate terms, and nurture the ecosystem.
Qualifications
- Bachelor's degree in business, Marketing, or a related field; MBA preferred.
- 10+ years of general management or regional leadership experience in tech, marketplace, or logistics sectors.
- Proven track record of leading cross-functional teams and delivering growth in a regional market.
- Strong data-driven decision-making and analytical skills; proficiency in data tools and SQL is a plus.
- Excellent communication and stakeholder management; fluent in Indonesian and English.
- Ability to operate with autonomy, manage budgets, and drive operational excellence.
- Experience managing P&L and scaling operations in Indonesia or equivalent markets.
- Customer-centric mindset and passion for building a best-in-class user experience.