Job Description
Camel Power is seeking a dedicated After‑sales Engineer to join our growing team in Kuantan, Pahang. In this role you will be the technical bridge between our customers and our product specialists, ensuring smooth installation, commissioning and ongoing support of our power solutions. You will diagnose and resolve issues quickly, deliver training, and contribute to continuous improvement of our service processes. This position offers a competitive salary range, the opportunity to work with cutting‑edge technology, and a clear path for career advancement within a reputable Malaysian manufacturer.
If you are fluent in Mandarin and English, possess a strong technical background, and enjoy solving real‑world problems for diverse clients, we encourage you to apply and become part of a company that values innovation, reliability, and customer satisfaction.
Responsibilities
- Provide prompt and accurate technical support to customers via phone, email, and on‑site visits.
- Troubleshoot equipment faults, perform diagnostics, and implement effective repair solutions.
- Conduct installation, commissioning, and testing of power products according to specifications.
- Prepare detailed service reports and maintain accurate records of all interventions.
- Deliver product training and operational guidance to end‑users and junior technicians.
- Collaborate with the R&D and sales teams to relay field feedback and suggest product improvements.
- Participate in preventive maintenance programmes and help develop service standards.
- Ensure compliance with safety regulations and company quality policies at all times.
Qualifications
- Diploma or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum 2 years of experience in after‑sales service, field engineering, or technical support for industrial equipment.
- Strong troubleshooting skills and hands‑on experience with power electronics, generators, or similar systems.
- Fluent in Mandarin and English; additional languages are a plus.
- Excellent communication and interpersonal abilities to build trust with customers.
- Ability to read schematics, technical manuals, and wiring diagrams.
- Willingness to travel within Pahang and surrounding regions as required.
- Valid driving licence and a proactive, customer‑focused attitude.