Job Description
SATS is seeking a motivated Air Hub Specialist - AIC to join our dynamic team at Changi Airport, East Region. This fullātime position offers an attractive joining bonus of SGD 5,000 for Singaporeans and Permanent Residents, reflecting our commitment to rewarding talent. As part of the air cargo operations, you will play a pivotal role in ensuring the smooth flow of goods through one of the world's busiest aviation hubs. You will work closely with airline partners, ground handling teams, and customs authorities to monitor shipments, coordinate documentation, and resolve operational issues in real time. The role provides excellent exposure to international logistics, opportunities for career growth, and a supportive work environment that values safety, efficiency, and innovation. If you thrive in a fastāpaced setting and have a keen eye for detail, we invite you to apply and become part of SATSā legacy of excellence in air cargo services.
Responsibilities
- Monitor and track inbound and outbound air cargo shipments to ensure timely delivery.
- Prepare, verify, and process shipping documents including air waybills, customs declarations, and export permits.
- Liaise with airlines, ground handlers, and customs officials to resolve discrepancies and operational issues.
- Coordinate cargo loading and unloading activities, ensuring compliance with safety and security regulations.
- Maintain accurate records in the cargo management system and generate regular performance reports.
- Assist in the implementation of process improvements to enhance efficiency and reduce turnaround times.
- Provide excellent customer service to internal and external stakeholders, addressing inquiries promptly.
- Adhere to SATS safety, quality, and environmental standards at all times.
Qualifications
- Minimum diploma in Logistics, Supply Chain Management, Business, or a related field.
- At least 2 years of experience in air cargo, freight forwarding, or logistics operations.
- Strong understanding of customs procedures and international trade regulations.
- Proficiency in cargo management systems and MS Office (Excel, Word, PowerPoint).
- Excellent communication and interpersonal skills, with ability to work in a multicultural team.
- Detailāoriented with strong analytical and problemāsolving abilities.
- Ability to work shifts, including nights, weekends, and public holidays as required.
- Singapore Citizen or Permanent Resident (eligible for the joining bonus).