Job Description
SATS is hiring an Air Hub Specialist – Tech Ramp to join our busy operations at Changi Airport, Singapore. This full-time role blends hands-on ramp duties with innovative technology to deliver safe, efficient and reliable air cargo and passenger services. A SGD 5,000 joining bonus is available for eligible Singaporean citizens and PRs.
In this role, you will leverage digital tools, automation and real-time data to optimize aircraft turnaround times, baggage handling, and cargo movements. You will work closely with IT, engineering, flight operations and external partners to implement tech-enabled processes, monitor performance, and resolve issues quickly in a fast-paced hub environment. You will champion safety, quality and regulatory compliance while driving continuous improvement across the Tech Ramp portfolio.
As part of the Tech Ramp team, you will collaborate with cross-functional colleagues to deploy cutting-edge solutions, analyze operational data, and translate insights into practical improvements. You will take ownership of tasks, communicate clearly across shifts, and support a culture of safety, reliability and guest satisfaction.
We are committed to developing our people and offering clear career pathways within a global logistics network. If you thrive under pressure, enjoy teamwork, and are excited about applying technology to aviation operations, SATS offers a dynamic platform for growth with opportunities for international exposure, ongoing training, and competitive rewards.
Responsibilities
- Coordinate and execute tech-enabled ramp activities for inbound/outbound flights, baggage handling, and cargo movement, prioritizing safety and on-time performance.
- Monitor real-time systems and data dashboards to optimize turnaround times, resource allocation, equipment usage, and workload balancing.
- Collaborate with IT, engineering, flight operations, and ground service partners to implement automated solutions and troubleshoot system issues on shifts.
- Ensure compliance with all aviation safety, security, and regulatory requirements; participate in risk assessments and incident investigations as needed.
- Lead and train ramp staff on standard operating procedures, tool usage, and safety practices; promote a culture of learning and continuous improvement.
- Drive continuous improvement initiatives by analyzing KPIs, conducting reviews, and supporting technology upgrade projects.
- Provide proactive communication with stakeholders, including carriers and airport authorities, to resolve issues and maintain high service levels.
Qualifications
- Diploma or degree in logistics, engineering, information technology, aviation management, or related field; or equivalent hands-on experience in ramp or operations.
- Experience in airport or cargo operations, with exposure to technology-enabled ramp systems and data-driven decision-making.
- Strong analytical skills and familiarity with data visualization and reporting tools; experience with SAP, WMS or TMS is a plus.
- Excellent communication, teamwork and problem-solving abilities; ability to work across shifts in a fast-paced environment.
- Solid knowledge of safety and security regulations in aviation; commitment to safety and quality standards.
- Proficiency with automation tools, IT systems, and a willingness to learn new technologies and processes.
- Ability to manage multiple tasks, stay organized and perform under pressure while maintaining high service levels.