Job Description
Join the Fast-Paced World of Airfreight Logistics
Tri-Star Cargo Express Int'l Phils Inc is a dynamic leader in the freight forwarding industry, committed to providing exceptional logistics solutions to our global clients. We are currently seeking a highly motivated and detail-oriented Airfreight Customer Service Specialist to join our growing team in Paranaque City.
In this critical role, you will be the backbone of our airfreight operations, ensuring seamless communication between clients, airlines, and internal teams. You will manage the entire lifecycle of air shipments, from booking to final delivery, guaranteeing that our high standards of speed and reliability are consistently met. This is a fantastic opportunity for a logistics professional who thrives in a high-energy environment and is eager to contribute to a company that values efficiency and client satisfaction.
Since our inception, Tri-Star has built a reputation for excellence in air, sea, and land freight forwarding. Our team in Paranaque City is central to our operations, handling high-volume shipments through major international gateways like NAIA. We leverage cutting-edge technology to track shipments and optimize routes, providing real-time visibility to our diverse clientele.
As an Airfreight Customer Service Specialist, you will not just process shipments; you will build lasting relationships with clients, troubleshoot complex logistics challenges, and contribute directly to our operational efficiency. We invest heavily in our people, providing ongoing training and mentorship to help you build a rewarding long-term career in the logistics and supply chain sector. Your day-to-day will involve coordinating multi-modal shipments, ensuring regulatory compliance, and exceeding service level agreements (SLAs). The ideal candidate is a proactive problem-solver with a deep understanding of airfreight documentation, customs regulations, and dangerous goods handling.
We offer a competitive compensation package that includes a great salary, comprehensive medical insurance, flexible work arrangements, and clear pathways for career advancement. If you have a passion for logistics and the drive to excel in a fast-paced role, we want to hear from you!
Responsibilities
- Manage end-to-end airfreight shipment coordination, including booking, tracking, and delivery confirmation.
- Serve as the primary liaison for clients, providing timely updates on shipment status and resolving any issues or delays.
- Prepare, review, and process all necessary shipping documentation (AWB, commercial invoices, packing lists, certificates of origin) to ensure compliance with international trade regulations.
- Coordinate with airline carriers to secure space, negotiate rates, and manage cargo bookings efficiently.
- Collaborate with warehouse and operations teams to ensure timely cargo handling, palletization, and customs clearance.
- Maintain accurate records in the freight management system and generate operational reports for management review.
- Assist in the billing process by verifying charges and ensuring accurate invoicing for clients.
Qualifications
- Bachelor's degree in Customs Administration, Logistics, Business Administration, or a related field.
- Minimum of 1-2 years of experience in airfreight forwarding, logistics, or supply chain customer service.
- In-depth knowledge of airfreight documentation (MAWB, HAWB, customs clearance, import/export regulations).
- Strong proficiency in MS Office applications (Excel, Word, Outlook) and familiarity with freight management software (e.g., CargoWise) is an advantage.
- Excellent verbal and written communication skills in English (ability to liaise with international clients and partners).
- Proven ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines in a fast-paced environment.
- Strong attention to detail and problem-solving aptitude.
- Willingness to work onsite in Paranaque City and amenable to shifting schedules including weekends/holidays as needed.