Job Description
Are you a tech-savvy problem solver with a passion for fitness and technology? Virgin Active is looking for a dedicated Application Support Analyst to join our dynamic team in the Central Region. In this role, you will be the backbone of our digital operations, ensuring that our software ecosystems perform at their peak to support our world-class member experience.
You will play a critical role in monitoring, maintaining, and optimizing the various applications that power our clubs and internal processes. This is an excellent opportunity for an analytical professional who enjoys diagnosing complex technical issues, collaborating with cross-functional teams, and driving continuous improvement in system reliability and user experience. If you thrive in a fast-paced environment and are committed to delivering high-quality support, we want to hear from you.
Responsibilities
- Monitor critical business applications and ensure 24/7 system availability and optimal performance.
- Perform root cause analysis for technical incidents and implement long-term fixes to prevent recurrence.
- Collaborate with developers and third-party vendors to resolve bugs and deploy system updates.
- Create and maintain comprehensive documentation, including support manuals and system configuration guides.
- Act as the primary point of contact for internal stakeholders regarding software-related queries and technical issues.
- Identify opportunities for system automation and process improvements to increase operational efficiency.
- Conduct regular system audits and performance testing to ensure compliance with company security standards.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of experience in an Application Support or IT Operations role.
- Strong knowledge of SQL for database querying and troubleshooting.
- Experience with SaaS platforms and cloud-based infrastructure (e.g., AWS or Azure).
- Proven ability to translate complex technical concepts into clear, non-technical explanations.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- Familiarity with ITIL best practices for incident and change management is highly desirable.