Job Description
Join Vcustomer Philippines, Inc., a dynamic leader in the Information & Communication Technology sector. We are seeking a highly skilled and motivated Application Support Engineer to join our team in Ortigas, Metro Manila. This is an excellent part-time opportunity for an IT professional looking to leverage their deep expertise in Unix/Linux environments and Splunk to ensure the stability, performance, and integration of our critical OSS (Operations Support Systems) platforms. This flexible role is perfect for a focused engineer who enjoys solving complex infrastructure challenges without the demands of a full-time schedule.
In this role, you will be the cornerstone of our application health, providing L2/L3 support for OSS integration across all systems and applications. You will conduct thorough troubleshooting, root cause analysis, and implement permanent fixes. You will work closely with cross-functional teams to optimize system performance and drive continuous service improvement. Proficiency in log management using Splunk is required, as you will be creating custom dashboards, alerts, and reports to proactively monitor the health of the production environment.
If you are passionate about technology, have a strong background in Unix/Linux administration and Splunk, and are ready to take on a challenging part-time role with a growing company, we want to hear from you. Take the next step in your engineering career and apply today!
Responsibilities
- Provide L2/L3 application support for OSS (Operations Support Systems) and related platforms, ensuring maximum uptime and performance.
- Perform in-depth troubleshooting and root cause analysis of application issues in Unix/Linux environments using Splunk and other monitoring tools.
- Manage and support the integration of new systems and applications into the OSS ecosystem, coordinating with development and infrastructure teams.
- Automate routine operational tasks using shell scripts (Bash, Python) to improve efficiency and reduce manual intervention.
- Document technical procedures, incident reports, and system configurations to maintain a robust knowledge base.
- Participate in incident management and change management processes, ensuring adherence to ITIL best practices.
- Collaborate with global teams to support operations as required for the part-time shift structure.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 2-3 years of experience in Application Support, System Administration, or a similar role.
- Strong proficiency in Unix/Linux operating systems (RHEL, CentOS, Ubuntu).
- Hands-on experience with Splunk for log analysis, dashboard creation, and alerting.
- Solid understanding of OSS integration, network protocols (TCP/IP, HTTP/HTTPS), and web technologies (WebLogic, Apache, Nginx).
- Proficiency in scripting languages such as Shell, Python, or Perl.
- Excellent analytical, problem-solving, and communication skills.
- Willingness to work on a part-time schedule in Ortigas, Metro Manila.