Job Description
HRTx Inc is seeking a dedicated and skilled Applications Support Analyst to join our collaborative team in Makati City. In this role, you will play a critical part in ensuring the stability, functionality, and performance of our enterprise applications. You will work closely with internal teams, vendors, and end-users to troubleshoot issues, implement solutions, and continuously improve system reliability. This is an excellent opportunity to grow your technical skills while contributing to a supportive and diverse work environment.
As an Applications Support Analyst, you will be responsible for diagnosing and resolving application-related incidents, performing root cause analysis, and documenting processes to prevent future issues. You will also support system upgrades, testing, and deployments, ensuring minimal disruption to business operations. We value proactive problem-solving, clear communication, and a passion for technology. If you are ready to make an impact and thrive in a fast-paced setting, we encourage you to apply today.
Responsibilities
- Provide first and second-level technical support for critical business applications, ensuring timely resolution of incidents and service requests.
- Monitor application performance and system health, proactively identifying potential issues and implementing preventive measures.
- Collaborate with development teams and vendors to troubleshoot complex problems, perform root cause analysis, and deliver effective fixes.
- Assist in the installation, configuration, and upgrade of application software and supporting infrastructure.
- Create and maintain technical documentation, including support procedures, knowledge base articles, and runbooks.
- Participate in testing and validation of new releases, patches, and customizations to ensure quality and stability.
- Communicate with end-users and stakeholders to understand requirements, provide status updates, and ensure high levels of customer satisfaction.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 2-3 years of experience in application support, IT helpdesk, or a similar technical support role.
- Strong knowledge of SQL and experience with Microsoft SQL Server or other relational databases.
- Familiarity with ITIL framework and incident/problem management processes.
- Experience supporting web-based applications, APIs, and client-server architectures.
- Excellent analytical and problem-solving skills with attention to detail.
- Effective written and verbal communication skills in English; ability to explain technical concepts to non-technical users.