Job Description
Join Citco, a leading global provider of asset servicing solutions, and become part of our dynamic Applications Support team. We are seeking a talented and motivated Applications Support Analyst to ensure the seamless operation of our critical business applications.
In this role, you will be responsible for providing technical support and troubleshooting for enterprise-level applications used across our organization. You will work closely with business users and IT teams to resolve application issues, implement process improvements, and maintain optimal system performance.
The ideal candidate will have a strong interest and background in Applications Support with the ability to learn quickly the business and technical aspects of our systems. You will thrive in a fast-paced environment, demonstrating excellent problem-solving skills and the capacity to handle multiple priorities effectively.
This is an excellent opportunity for a technical professional looking to advance their career in a prestigious financial services organization. Citco offers competitive compensation, professional development opportunities, and a collaborative work environment where your contributions will make a meaningful impact.
Responsibilities
- Provide first-level and second-level technical support for enterprise applications, troubleshooting and resolving incidents in a timely manner
- Monitor application performance, identify potential issues, and implement proactive solutions to minimize downtime
- Collaborate with development teams to test and deploy application updates, enhancements, and bug fixes
- Document system configurations, support procedures, and knowledge base articles for reference and training purposes
- Handle user inquiries and provide technical guidance through various support channels including ticketing systems, email, and phone
- Conduct regular system maintenance, including backups, patches, and security updates
- Analyze incident trends and recommend process improvements to enhance support efficiency
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 2-4 years of experience in application support, IT helpdesk, or technical support roles
- Strong analytical and problem-solving skills with the ability to diagnose complex technical issues
- Proficiency in Windows and Linux operating systems, as well as database management concepts
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk
- Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users
- Knowledge of financial services or investment management systems is a plus
- Willingness to learn new technologies and adapt to changing business requirements