Job Description
Are you a detail-oriented professional with a passion for retail excellence? RecruitFirst is currently seeking a proactive Assistant Manager or Executive for Mall Operations to join a prestigious, established property group in Singapore. This is a unique 2-year contract opportunity located in the East Region, offering a fast-paced environment where your organizational skills will directly impact the shopper experience.
As part of the operations team, you will serve as the eyes and ears on the ground, ensuring that mall facilities, tenant relations, and safety protocols operate at the highest standards. We are looking for individuals who can think on their feet, handle tenant feedback with professionalism, and contribute to the seamless day-to-day management of a bustling commercial property. If you are eager to build your portfolio with a reputable organization, this role offers the perfect platform for career growth.
Responsibilities
- Oversee day-to-day mall operations to ensure site safety, cleanliness, and functional efficiency.
- Act as the primary point of contact for tenants, resolving operational queries and ensuring compliance with lease regulations.
- Coordinate with facility management teams and contractors for building maintenance and repair works.
- Conduct regular site inspections and audits to identify improvement areas and potential hazards.
- Handle customer feedback, complaints, and requests with a service-oriented mindset.
- Monitor and enforce mall policies, including advertising guidelines and event setups.
- Prepare regular operational reports for management review regarding facility health and tenant performance.
Qualifications
- Diploma or Degree in Real Estate, Facility Management, Business Administration, or a related field.
- Minimum 2-3 years of experience in retail property management, mall operations, or hospitality.
- Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work on a rotating schedule, including weekends and public holidays when required.
- Resilient, organized, and capable of multi-tasking in a high-pressure environment.
- A proactive mindset with a keen eye for operational detail.