Job Description
Movon Sdn. Bhd., a leading player in the financial services sector, is seeking an dynamic Assistant Manager of Collection & Recovery to drive the department’s transition to a target‑driven model and expand its collection strategies. In this pivotal role, you will support operational demands, lead a team of collection officers, and implement data‑based initiatives that improve recovery rates while maintaining compliance with regulatory standards. The ideal candidate possesses strong analytical abilities, excellent communication skills, and a proven track record in debt collection or credit management. You will collaborate closely with senior management to set performance targets, monitor key metrics, and develop innovative approaches to reduce delinquency and enhance cash flow. This position offers the opportunity to make a tangible impact on the company’s bottom line, grow your leadership capabilities, and work within a supportive, results‑focused environment.
As part of Movon’s commitment to employee development, you will receive ongoing training, access to industry certifications, and clear pathways for career advancement. The role offers a competitive remuneration package, performance‑based incentives, and a comprehensive benefits suite including medical coverage, annual leave, and employee wellness programs. Join a team that values integrity, teamwork, and continuous improvement, and help shape the future of collection and recovery operations in a rapidly evolving financial landscape.
Responsibilities
- Lead and mentor a team of collection officers to achieve monthly recovery targets.
- Design and implement data‑driven collection strategies aligned with the department’s target‑driven model.
- Monitor key performance indicators (KPIs) and prepare regular reports for senior management.
- Ensure all collection activities comply with Malaysian banking regulations and internal policies.
- Collaborate with legal and risk teams to manage difficult accounts and negotiate settlements.
- Identify process improvement opportunities to enhance efficiency and reduce delinquency rates.
- Conduct training sessions and coaching to develop team capabilities in negotiation and customer handling.
- Prepare forecasting models and contribute to budget planning for the collection function.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
- Minimum 5 years of experience in debt collection, credit management, or financial services, with at least 2 years in a supervisory role.
- Proven track record of meeting or exceeding collection targets in a target‑driven environment.
- Strong knowledge of Malaysian banking regulations, including BNM guidelines on debt recovery.
- Excellent analytical skills with proficiency in Excel and data analysis tools (e.g., Power BI, SQL).
- Outstanding communication and interpersonal abilities, capable of building rapport with customers and stakeholders.
- Demonstrated leadership skills, including performance coaching and team motivation.
- Professional certifications such as CIB, CCE, or equivalent are advantageous.