Job Description
Elevate Your Career with KK Group Of Companies
Are you an energetic leader with a passion for operational excellence? KK Group Of Companies, a household name in Malaysia’s retail and logistics sector, is looking for a proactive Assistant Supervisor or Supervisor to spearhead operations at our United Garden (UGD) branch. This is a pivotal role designed for an individual who thrives in a fast-paced environment and possesses the natural ability to lead and motivate a diverse team.
As part of the KK Group family, you will be responsible for ensuring that our high standards of customer service and operational efficiency are met consistently. We provide a platform for professional growth, offering you the chance to sharpen your management skills while contributing to the expansion of one of the nation’s most successful home-grown brands. Whether you are an experienced supervisor or an ambitious assistant looking to take the next step, this role offers the challenge and reward you've been searching for.
The ideal candidate will be a strategic thinker with a hands-on approach to problem-solving. You will bridge the gap between upper management and ground-level execution, ensuring that the United Garden facility operates like a well-oiled machine. Join us and become a key driver in our mission to provide the best service and value to the community.
Responsibilities
- Oversee and coordinate daily operations at the United Garden branch to ensure maximum productivity.
- Manage staff scheduling, performance monitoring, and on-the-job training for junior team members.
- Ensure strict compliance with company Standard Operating Procedures (SOPs), safety regulations, and cleanliness standards.
- Monitor inventory levels, manage stock replenishment, and conduct regular audits to minimize shrinkage.
- Handle customer inquiries and resolve complaints professionally to maintain a high level of customer satisfaction.
- Prepare daily and weekly operational reports for management review.
- Collaborate with the logistics and warehouse teams to ensure timely delivery and distribution of goods.
- Implement cost-control measures and optimize resource allocation to meet branch KPIs.
Qualifications
- Possess at least a Diploma or Professional Degree in Business Management, Logistics, or a related field; SPM holders with significant experience are encouraged to apply.
- Minimum of 1-3 years of supervisory experience in retail, logistics, or a fast-moving consumer goods (FMCG) environment.
- Strong leadership qualities with the ability to manage and inspire a team of 10+ employees.
- Excellent communication skills in Bahasa Malaysia and English; fluency in Mandarin is an added advantage.
- Willingness to work on shifts, weekends, and public holidays as required by the retail schedule.
- Proficient in Microsoft Office (Word, Excel) and basic Point of Sale (POS) or Inventory Management systems.
- Strong analytical and problem-solving skills with high attention to detail.