Job Description
Are you a people person with a passion for technology? PERSOL is currently seeking a motivated Bank Digital Ambassador to join our team in the West Region. In this role, you will act as a bridge between traditional banking services and the modern digital landscape, helping customers navigate and adopt digital banking platforms with ease.
You will play a critical role in enhancing the customer experience by proactively engaging with bank visitors, identifying their financial service needs, and demonstrating how digital tools can make their banking journey faster, safer, and more convenient. This is an excellent opportunity for individuals looking to gain valuable experience in the financial services sector while maintaining a flexible, part-time work schedule.
We are looking for energetic, tech-savvy, and approachable individuals who thrive in a fast-paced environment and take pride in delivering exceptional service. If you enjoy solving problems and empowering others, we would love to hear from you!
Responsibilities
- Proactively engage with customers entering the bank branch to understand their financial needs.
- Provide guided tutorials and demonstrations on the bank’s mobile application and digital self-service kiosks.
- Identify opportunities to transition walk-in customers to digital platforms, reducing branch wait times.
- Educate customers on the security features and benefits of digital banking services.
- Assist customers in navigating digital tools to perform basic banking transactions autonomously.
- Maintain a clean, organized, and inviting digital station environment.
- Report customer feedback and technical issues regarding digital platforms to management.
- Achieve daily engagement targets and promote digital adoption rates.
Qualifications
- Minimum GCE 'O' Levels or equivalent qualification.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Comfortable with technology and capable of explaining digital concepts to others clearly.
- Ability to remain patient and calm when assisting customers with varying levels of digital literacy.
- Prior experience in customer service, retail, or the banking industry is highly preferred.
- Available to commit to a 5.5-day work week (Hours: 10 AM – 3 PM and 9 AM – 1 PM).
- Highly proactive with a positive, 'can-do' attitude.
- Excellent verbal communication skills.