Job Description
Join BPI Direct BanKo, Inc., a trusted leader in microfinance and community banking, as a Business Manager in Rodriguez, Rizal. This pivotal role oversees daily branch operations and drives financial outcomes through lending, deposits, product sales, and exceptional customer service. You will implement risk-aware processes, maintain regulatory compliance, and foster a customer-centric culture that supports financial inclusion for local households and small businesses.
As the Branch Business Manager, you will strategically lead a small team, optimize operational workflows, and collaborate with product teams to tailor solutions that meet customer needs while meeting branch and company targets. This is an excellent opportunity for a hands-on leader who thrives in a fast-paced banking environment and is committed to staff development, internal controls, and service excellence.
In this role, you will build strong relationships with customers and community partners, drive the adoption of digital banking tools, and ensure a safe and secure branch environment. Your leadership will influence branch performance, customer satisfaction, and profitability, while aligning with the bank’s mission to promote financial inclusion across Rizal and beyond. BPI Direct BanKo supports ongoing growth, training, and a collaborative culture that values integrity, quality service, and measurable results.
Responsibilities
- Lead daily branch operations, including lending processes, cash handling, product sales, and customer service, ensuring accuracy and efficiency.
- Drive revenue growth through cross-selling of financial products (loans, savings, micro-insurance) while maintaining risk controls.
- Supervise compliance with internal policies and external regulations; coordinate audits and risk management activities.
- Oversee security, safety, and cash management procedures to protect people and assets.
- Coach, develop, and manage branch staff—set performance goals, conduct training, and optimize scheduling.
- Deliver exceptional customer service, resolve escalations, and build long-term client relationships in the local community.
- Monitor branch performance metrics, prepare timely reports, and implement process improvements.
- Collaborate with regional leadership to implement strategic initiatives and contribute to financial inclusion in Rizal.
Qualifications
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- Minimum 3-5 years of branch operations or bank management experience; microfinance banking preferred.
- Strong leadership and people-management skills with a track record of driving results.
- Solid understanding of lending processes, deposits, and risk/compliance frameworks.
- Excellent communication, customer service, and problem-solving abilities.
- Ability to work independently in a timely manner, with proficiency in MS Office; knowledge of banking software is a plus.
- Customer-centric mindset with a team-oriented approach and ethical business practices.
- Willingness to work in Rodriguez, Rizal and adapt to dynamic market needs.