Job Description
Are you a data-driven professional with a passion for sales operations and business growth? Cycle & Carriage, a trusted automotive leader, is seeking a dynamic Business Operations Associate to support our Leapmotor vehicle sales division in Shah Alam. In this role, you will be the backbone of our sales processesāensuring seamless reporting, KPI tracking, and stakeholder alignment. Your expertise in CRM, DMS, and advanced Excel will directly impact our ability to meet targets and optimise operational efficiency. Join us and drive the future of mobility with a brand committed to innovation and excellence.
As a key member of the sales team, you will collaborate closely with sales managers, finance, and after-sales departments to streamline workflows, analyse performance data, and identify opportunities for process improvement. We are looking for a proactive problem-solver who thrives in a fast-paced environment and can transform raw data into actionable insights. If you have strong analytical skills, exceptional attention to detail, and the ability to manage multiple stakeholders, this is your opportunity to make a tangible impact.
At Cycle & Carriage, we invest in our people. You will receive comprehensive on-the-job training and exposure to cutting-edge automotive sales technologies. We value integrity, teamwork, and continuous learning. Ready to accelerate your career? Apply now and become part of the Leapmotor success story.
Responsibilities
- Monitor and analyse daily, weekly, and monthly sales performance against established KPIs and targets.
- Prepare accurate sales reports, dashboards, and presentations for management and cross-functional teams using Excel and reporting tools.
- Manage and maintain the CRM and DMS systems to ensure data integrity and support lead tracking, customer follow-ups, and inventory management.
- Collaborate with sales, marketing, and after-sales departments to streamline operational processes and resolve bottlenecks.
- Identify trends, variances, and opportunities for improvement through deep-dive data analysis and recommend corrective actions.
- Support the sales team with ad-hoc operational tasks, including order processing, vehicle allocation, and documentation.
- Facilitate stakeholder meetings, prepare agendas, track action items, and ensure follow-through on commitments.
- Contribute to the development and refinement of standard operating procedures (SOPs) for sales operations.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
- Proven experience in sales operations, business analysis, or a similar role (automotive industry experience is a plus).
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros) and familiarity with reporting tools (e.g., Power BI, Tableau).
- Hands-on experience with CRM and Dealer Management Systems (DMS).
- Strong analytical and problem-solving abilities with a keen eye for detail.
- Excellent communication and stakeholder management skills, both written and verbal.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Knowledge of sales KPIs and metrics, with a track record of driving data-informed decisions.