Job Description
Are you a detail-oriented professional looking to build a career in global logistics? DSV Global Transport and Logistics is seeking a highly motivated Business Support Assistant to join our Carrier Rates team in Paranaque City. In this role, you will be instrumental in managing complex data workflows, ensuring accurate rate implementation, and maintaining the high operational standards that our global network depends on.
As a Business Support Assistant, you will act as a bridge between our carrier relationships and internal operations. You will be responsible for maintaining rate integrity, identifying discrepancies, and driving process improvements to optimize logistical efficiency. If you are passionate about process excellence, data accuracy, and working in a fast-paced international environment, we want to hear from you.
Responsibilities
- Monitor and manage global carrier rate databases to ensure data integrity and real-time accuracy.
- Report operational irregularities promptly in accordance with established SOPs and Global KPIs.
- Collaborate with cross-functional teams to escalate and resolve complex billing or rate discrepancies.
- Proactively initiate and promote process improvements to enhance workflow productivity.
- Conduct regular audits of rate structures to ensure compliance with company financial guidelines.
- Provide administrative support to the global transport team regarding carrier performance tracking.
- Maintain clear documentation and records of all carrier communication and rate adjustments.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
- At least 1-2 years of experience in administrative support, data coordination, or logistics roles.
- Proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) and enterprise-level logistics software.
- Strong analytical mindset with the ability to identify patterns and potential process risks.
- Excellent verbal and written communication skills in English.
- Ability to work effectively in a high-pressure environment while adhering to strict deadlines.
- Experience with Global KPIs and SOP-driven work environments is highly preferred.