Job Description
Start Your Career in Banking with BDO Unibank
BDO Unibank, the largest bank in the Philippines, is actively seeking a dedicated and detail-oriented Client Service Associate to join our team in Daet, Camarines Norte. This is an excellent opportunity to launch or advance your career within a world-class financial institution.
As a Client Service Associate, you will be responsible for delivering exceptional service to our clients while ensuring the accuracy and integrity of all branch transactions. You will directly support the branch in its control and compliance functions, upholding the Bank's rigorous standards and regulatory requirements. Your ability to balance excellent customer interactions with meticulous operational oversight will be key to your success in this role.
We offer a supportive and dynamic work environment where talent is nurtured and rewarded. BDO Unibank provides extensive training, competitive compensation, and clear pathways for career advancement. If you are ready to take on a challenging yet highly rewarding role in the banking sector, we encourage you to apply and grow with us.
Responsibilities
- Process over-the-counter banking transactions including deposits, withdrawals, bills payment, and fund transfers accurately and efficiently.
- Assist clients with account opening, loan applications, and other banking product inquiries.
- Ensure strict compliance with bank policies, procedures, and regulatory requirements, particularly in control and anti-money laundering (AML) functions.
- Address and resolve client concerns promptly to maintain high levels of customer satisfaction.
- Promote and cross-sell BDO's financial products to achieve branch sales targets.
- Maintain accurate records, client documentation, and transaction reports.
- Support the Branch Manager and team in daily administrative and operational tasks to ensure smooth branch operations.
Qualifications
- Graduate of a Bachelor's Degree in Business Administration, Finance, Accountancy, Economics, or a related field.
- Fresh graduates are welcome to apply; at least 1 year of experience in banking, customer service, or finance is an advantage.
- Strong numerical aptitude and a high degree of accuracy and attention to detail.
- Excellent communication and interpersonal skills in both English and Filipino.
- Proficient in MS Office applications (Word, Excel, PowerPoint).
- Willing to be assigned and reside in Daet, Camarines Norte.
- Must be organized, proactive, and capable of handling multiple tasks under pressure.
- High level of integrity, professionalism, and commitment to delivering excellent client service.