Job Description
Are you passionate about transforming education through technology? Join our dynamic team as a Client Success Manager (EdTech) and play a pivotal role in empowering schools to harness the full potential of ClassInâs Learning Space Ecosystem. You will be the trusted advisor to your school clients, ensuring they achieve their educational goals through seamless adoption and sustained engagement with our platform.
In this role, you will build strong, long-term relationships with key stakeholdersâschool administrators, teachers, and IT teamsâdriving value and measurable outcomes. Your strategic guidance and proactive support will help schools maximize their investment, increase usage, and enhance student learning experiences. You will collaborate cross-functionally with product, support, and sales teams to advocate for client needs and drive continuous improvement.
We are looking for a results-oriented professional with a knack for understanding client challenges and delivering tailored solutions. If you thrive in a fast-paced, mission-driven environment and want to shape the future of education, this opportunity is for you.
Responsibilities
- Serve as the primary point of contact for assigned school clients, ensuring a smooth onboarding and positive ongoing experience with ClassInâs Learning Space Ecosystem.
- Develop and execute strategic success plans to drive platform adoption, engagement, and retention among school partners.
- Conduct regular check-ins, training sessions, and workshops to empower educators and administrators to fully utilize platform features.
- Monitor client health metrics, identify at-risk accounts, and implement proactive interventions to reduce churn.
- Gather client feedback and collaborate with internal teams to improve product functionality and service delivery.
- Track and report on key performance indicators (KPIs) such as usage rates, satisfaction scores, and renewal forecasts.
- Act as a client advocate, ensuring their needs are represented in product roadmap discussions and strategic initiatives.
- Upsell and cross-sell additional solutions when appropriate to deepen client relationships and expand revenue.
Qualifications
- Bachelorâs degree in Business, Education, Information Technology, or a related field.
- 2+ years of experience in client success, account management, or customer relationship management, preferably in EdTech or SaaS.
- Proven ability to build trust and influence stakeholders at all levels, including C-suite educators and school administrators.
- Strong analytical skills with experience using CRM tools (e.g., Salesforce, HubSpot) and data-driven decision-making.
- Excellent communication and presentation skills in English; fluency in Filipino is a plus.
- Passion for education technology and a genuine desire to help schools succeed.
- Self-starter with the ability to manage multiple priorities and work autonomously in a remote-friendly environment.
- Experience with training or conducting workshops is highly desirable.