Job Description
Join Level Up Fitness as a Club Supervisor and become the driving force behind our members' success stories! We're seeking a dynamic leader to oversee daily gym operations, ensuring exceptional member experiences while maintaining a safe, well-maintained facility. As the face of our fitness centre, you'll lead by example, fostering a motivating environment where both members and staff thrive. This role combines strategic oversight with hands-on leadership, from optimizing facility operations to implementing innovative wellness initiatives. If you're passionate about fitness excellence and possess proven management skills, this is your opportunity to shape the future of health and wellness in Kota Kinabalu.
Responsibilities
- Oversee daily gym operations to ensure seamless member experiences and facility functionality
- Lead, mentor, and schedule a team of fitness staff to maintain high service standards
- Implement and enforce health, safety, and cleanliness protocols throughout the facility
- Address member inquiries promptly and resolve concerns with exceptional customer service
- Monitor equipment maintenance and coordinate repairs to minimize downtime
- Develop and execute staff training programs for performance improvement
- Conduct regular facility inspections to uphold brand standards and member satisfaction
- Assist in membership acquisition campaigns and retention strategies
Qualifications
- Minimum 2 years of supervisory experience in fitness/health club environment
- Strong leadership and team management capabilities with conflict resolution skills
- Proven track record in customer service excellence within the wellness industry
- Knowledge of gym equipment maintenance, safety protocols, and operational procedures
- Excellent communication and interpersonal skills for effective team and member interactions
- Ability to work flexible hours including evenings and weekends
- Basic computer proficiency for scheduling, reporting, and inventory management
- First Aid/CPR certification preferred; fitness industry certifications a plus