Job Description
Centricore Systems Sdn Bhd, a leading IT solutions company in Penang, is seeking a skilled and enthusiastic Computer Technician to enhance our technical support team. In this full-time role based in George Town, you will play a pivotal part in maintaining our IT infrastructure, providing high-quality support, and ensuring the seamless operation of computer systems across the organization.
Your day-to-day responsibilities will involve troubleshooting hardware and software issues, installing and configuring new equipment, performing regular system maintenance, and managing help desk tickets. You will also assist in network setup and maintenance, conduct system backups, and help implement security protocols. Beyond technical duties, this role emphasizes communication: you will interact with users from various departments, explaining solutions clearly and documenting processes to build a knowledge base. This is an ideal position for someone who enjoys solving problems, learning new technologies, and working in a collaborative environment.
At Centricore, we believe in investing in our people. You will have access to continuous learning opportunities, including cross-training and professional certifications. The role also allows you to develop your language skills in both English and Bahasa Malaysia through daily use, making you a more versatile professional. We are looking for a candidate with a strong technical foundation, a customer-first attitude, and a desire to grow. If you are ready to take your career to the next level and make a tangible impact on our IT operations, we invite you to apply.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Diagnose and repair desktop and laptop computers, including component replacement and system troubleshooting.
- Install, configure, and update operating systems, drivers, and business applications.
- Manage IT help desk tickets, prioritize tasks, and ensure SLA compliance.
- Perform routine system maintenance, backups, and security patches.
- Assist in setting up and maintaining network devices such as routers, switches, and access points.
- Create and maintain technical documentation and user guides.
- Collaborate with team members to improve IT processes and support user productivity.
Qualifications
- Diploma or Degree in Information Technology, Computer Science, or equivalent experience.
- Proven work experience as a Computer Technician or IT Support Specialist.
- Solid knowledge of Windows OS, macOS, and common business software.
- Familiarity with computer hardware, including assembly, disassembly, and troubleshooting.
- Understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
- Excellent communication skills with fluency in English and Bahasa Malaysia.
- Customer-oriented approach with strong problem-solving abilities and attention to detail.