Job Description
We are seeking a dedicated and customer-focused Customer Care Officer to join our team in Pulo Gadung, Jakarta. As the first point of contact for our valued clients, you will play a critical role in delivering outstanding service, building strong relationships, and ensuring every interaction leaves a positive impression. Whether you are a fresh graduate eager to launch your career or an experienced professional looking for a new challenge, this role offers a dynamic environment where you can grow and thrive.
Your daily responsibilities will include managing inbound inquiries across multiple channels, troubleshooting issues, providing product knowledge, and escalating complex matters when needed. We value proactive problem solvers who can maintain composure under pressure and communicate clearly in both Indonesian and English. Our collaborative culture means you'll work closely with cross-functional teams to continuously enhance the customer experience.
We offer competitive compensation, comprehensive training, and clear career progression paths for high performers. If you have excellent interpersonal skills, a neat appearance, and a strong desire to help others, we invite you to apply and become part of our success story.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Identify and resolve customer complaints, ensuring a high level of satisfaction
- Provide accurate information about products, services, and company policies
- Document all interactions and transactions in the CRM system
- Escalate unresolved issues to the appropriate departments or supervisors
- Contribute to team goals by meeting or exceeding performance metrics
- Assist in training new team members and sharing best practices
Qualifications
- Maximum 25 years of age (as required by our client)
- Diploma (D3) or Bachelor's degree (S1) from any major
- Fresh graduates are strongly encouraged to apply; prior experience in customer service is a plus
- Professional appearance and excellent verbal communication skills
- Fluent in both Indonesian and English (spoken and written)
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer operations
- Strong problem-solving mindset and ability to multitask
- Willingness to learn and adapt quickly in a fast-paced environment