Job Description
Are you passionate about providing exceptional patient care and looking for a rewarding career in the healthcare sector? Atlas Eye Specialist Centre is seeking a dedicated and empathetic Patient Service Associate to join our dynamic team in the Central Region. We pride ourselves on delivering world-class eye care services, and our front-line staff are the first point of contact for our patients, making your role vital in shaping their first impression of our clinic.
In this position, you will serve as the welcoming face of our practice, ensuring every patient feels valued and comfortable from the moment they arrive. You will play a key role in streamlining our patient flow, managing administrative duties, and supporting our medical team to ensure operational excellence. If you are a proactive individual with strong communication skills and a genuine desire to help others, we want to hear from you.
Responsibilities
- Greet and warmly welcome patients upon arrival, ensuring a welcoming and comfortable environment.
- Manage patient check-in and check-out procedures, including verifying patient details and collecting payments accurately.
- Schedule patient appointments via phone and in-person, coordinating effectively with medical consultants.
- Answer incoming calls, screen inquiries, and route them to the appropriate departments or staff members promptly.
- Maintain and update patient records in the electronic health record system, ensuring data accuracy and confidentiality.
- Assist with basic administrative tasks such as filing, photocopying, and preparing medical documents for consultations.
- Provide general information about the clinic's services and address patient concerns with patience and professionalism.
Qualifications
- Diploma or GCE 'O'/'A' Levels qualification; relevant experience in a customer service or medical reception role is preferred.
- Strong interpersonal and communication skills, with the ability to interact effectively with patients of all ages.
- Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with hospital management software is an advantage.
- Ability to work in a fast-paced environment while maintaining a positive and professional demeanor.
- Fluency in English and Mandarin is highly desirable for this role.
- Valid Singapore Work Pass (Singaporean/PR/Malaysian citizens preferred).