Job Description
Kalman Marketing Agency, a dynamic and client-focused firm based in Denpasar, Bali, is seeking a professional and enthusiastic Customer Service Admin to join our growing team. As the first point of contact, you will play a pivotal role in delivering outstanding service experiences to our clients. Your primary responsibilities will include handling incoming inquiries via phone, email, and live chat, resolving customer concerns promptly, and ensuring that every interaction reflects our commitment to excellence.
In this role, you will collaborate closely with our marketing and account teams to provide seamless support and follow-up. You will be expected to maintain accurate records of customer interactions, process orders or requests, and contribute to continuous improvement of our service processes. We are looking for someone who is proactive, empathetic, and detail-oriented, with a passion for helping others. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a rewarding opportunity to grow your career in customer service within a supportive and innovative company.
As a Customer Service Admin at Kalman Marketing Agency, you will be part of a team that values professionalism, integrity, and client satisfaction. We offer a full-time position with a positive work environment, competitive compensation, and opportunities for professional development. If you are ready to take the next step in your career and contribute to a company that puts customers first, we encourage you to apply.
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and professional responses.
- Resolve customer complaints and issues effectively, escalating complex cases to the appropriate department when necessary.
- Process customer orders, service requests, and account updates accurately within the CRM system.
- Maintain comprehensive records of customer interactions and transactions to support follow-up and reporting.
- Collaborate with the marketing and account teams to coordinate client communications and ensure consistent service delivery.
- Monitor customer feedback and suggest improvements to enhance overall service quality.
- Assist with administrative tasks such as scheduling, data entry, and document preparation as needed.
Qualifications
- High school diploma or equivalent; a bachelor's degree in business, communication, or a related field is preferred.
- Minimum of 1-2 years of experience in customer service or administrative roles.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Demonstrated empathy, patience, and professionalism in handling customer concerns.
- Detail-oriented with strong organizational skills.