Job Description
Join Tuas Power Generation Pte Ltd as a Customer Care Officer (Sales) for our Retail Business and become the frontline ambassador of Singaporeâs leading energy provider. In this 1âyear contract position based in the vibrant Orchard district, youâll handle a variety of customer interactions across hotlines, email, and digital channels, ensuring every enquiry receives prompt, professional, and accurate assistance.
Your primary focus will be to deliver exceptional service while identifying opportunities to promote our electricity plans, energyâefficiency solutions, and promotional offers. Working closely with the sales, operations, and marketing teams, youâll support order processing, manage customer data in our CRM system, and contribute to the continuous improvement of service processes. This role offers you the chance to develop your career in a dynamic, sustainabilityâfocused industry where your contributions directly impact customer satisfaction and business growth.
What we offer:
- A supportive work environment with onâtheâjob training.
- Opportunities to build expertise in the energy sector and retail sales.
- Exposure to crossâfunctional projects and career development pathways.
Tuas Power Generation is committed to delivering reliable, clean energy to homes and businesses across Singapore. As part of our team, youâll play a crucial role in supporting our mission to power a sustainable future while enjoying a supportive, inclusive workplace where your ideas are valued and your professional growth is encouraged.
This contract is for 1 year with the possibility of extension based on performance.
Responsibilities
- Respond to inbound customer enquiries via phone, email, and chat within agreed service levels.
- Process orders, quotations, and contract renewals accurately and efficiently.
- Identify upselling and crossâselling opportunities to achieve sales targets.
- Maintain upâtoâdate knowledge of product offerings, tariffs, and promotional campaigns.
- Update and maintain customer records in the CRM system, ensuring data integrity.
- Escalate complex or unresolved issues to the appropriate department and follow through to resolution.
- Collect and report customer feedback to support service improvement initiatives.
Qualifications
- Minimum secondary education; preferably a diploma or equivalent in business, communications, or a related field.
- Prior experience in customer service, retail, or sales support roles is advantageous.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office applications and familiarity with CRM software.
- Strong organisational skills with the ability to multitask in a fastâpaced environment.
- A proactive, teamâoriented attitude with a passion for delivering outstanding customer experiences.
- Willingness to work flexible hours, including occasional weekends, as required.