Job Description
Join Cycle & Carriage, a leading automotive retailer in Malaysia, as a Customer Service Consultant for Leapmotor, a dynamic electric vehicle brand. In this role, you will be the face of our showroom, delivering exceptional customer experiences and driving sales growth. You will engage with customers, understand their needs, and guide them through the purchase process of innovative electric vehicles. This is an exciting opportunity to be part of the EV revolution and build a rewarding career in automotive sales.
You will work in a fast-paced, customer-centric environment where your communication skills and passion for automobiles will shine. We offer comprehensive training and career development prospects. If you are target-driven, enthusiastic, and enjoy interacting with people, this role is for you.
Responsibilities
- Greet and assist walk-in customers, providing product knowledge and test drive opportunities for Leapmotor vehicles.
- Understand customer requirements and recommend suitable vehicle models, features, and financing options.
- Manage the entire sales process from initial inquiry to vehicle delivery, ensuring a seamless customer experience.
- Maintain up-to-date knowledge of Leapmotor products, promotions, and competitor offerings.
- Follow up with leads and existing customers to build long-term relationships and generate repeat business.
- Assist in showroom displays, inventory management, and administrative tasks as needed.
- Meet and exceed individual and team sales targets consistently.
- Provide post-sales support and coordinate with service departments for customer queries.
Qualifications
- At least 1-2 years of experience in sales, customer service, or retail (automotive experience preferred).
- Strong communication and interpersonal skills in English and Bahasa Malaysia; Mandarin is an advantage.
- Possess a valid Malaysian driving license (manual and automatic).
- Self-motivated with a target-oriented mindset and ability to work on weekends/public holidays.
- Good presentation skills and confidence in engaging with customers.
- Fresh graduates with relevant internship experience are encouraged to apply.
- Basic computer literacy (MS Office, CRM systems).
- Willingness to learn about electric vehicle technology and sustainable mobility.