Job Description
Are you a detail-oriented and proactive individual with a passion for logistics and exceptional customer service? Elitez Group, a leading name in the dynamic Manufacturing, Transport & Logistics sector, is actively seeking a dedicated Customer Service Officer (Logistics) to join our bustling team in Downtown Tanjong Pagar, Central Region, Singapore.
In this pivotal contract role, you will be at the heart of our operations, acting as the crucial link between our customers, suppliers, and logistics partners. You'll ensure seamless communication and efficient coordination across our entire supply chain. Your primary focus will involve comprehensive order management – from processing new requests and tracking shipments to managing inventory levels and handling delivery schedules. You will navigate complex procurement processes, ensuring all necessary materials and services are acquired efficiently, and orchestrate smooth shipping operations, including documentation and customs clearance where applicable.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and is deeply committed to delivering outstanding client satisfaction. You will leverage your expertise in end-to-end order processing and your strong coordination skills to build and maintain lasting relationships with both our valued clients and internal stakeholders. If you possess a keen eye for detail, excellent problem-solving abilities, and a proven track record in a logistics customer service role, we want to hear from you. Contribute to the efficient flow of goods and make a significant impact within a respected organization that values innovation and efficiency.
Join Elitez Group and become a key player in our mission to provide unparalleled logistics solutions, driving operational excellence and customer loyalty. This role offers a chance to further develop your skills in a supportive and challenging environment.
Responsibilities
- Process and manage customer orders accurately and efficiently from inquiry to delivery.
- Coordinate closely with internal departments, suppliers, and logistics partners to ensure timely dispatch and delivery of goods.
- Handle all shipping documentation, including invoices, packing lists, and customs declarations, ensuring compliance.
- Proactively communicate with customers regarding order status, potential delays, and resolution of any issues or inquiries.
- Support procurement activities by liaising with vendors, tracking purchases, and managing inventory levels.
- Monitor and track shipments, providing updates and troubleshooting any unforeseen logistical challenges.
- Maintain accurate and up-to-date records of all customer interactions, orders, and shipping activities in the system.
- Identify opportunities for process improvement to enhance efficiency and customer satisfaction within logistics operations.
Qualifications
- Minimum of 2-3 years of proven experience in a Customer Service role within the Logistics, Supply Chain, or Manufacturing industry.
- Strong understanding of order management, shipping procedures, and basic procurement processes.
- Excellent communication skills, both written and verbal, with the ability to engage effectively with diverse stakeholders.
- Proficiency in using ERP/CRM systems (e.g., SAP, Oracle, or similar) and Microsoft Office Suite (Excel, Word, Outlook).
- Demonstrated ability to problem-solve and make quick, informed decisions under pressure.
- Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
- Proactive and customer-centric mindset with a commitment to delivering high-quality service.
- Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.